Refund Policy We at SAFE AND HEALTHY EDUCATION, LLC understand that situations arise and will sometimes put you in the position to cancel your scheduled class day and time with us. If you need to cancel or reschedule your class please contact us through our website under CONTACT US on our home page. You may also contact us by calling 413-203-5983.
Canceling and Rescheduling SAFE AND HEALTHY EDUCATION, LLC reserves the right to cancel a course 24 hours before the scheduled start time of the course, or reschedule any classes due to low enrollment or other circumstances beyond our control. By making your payment to SAFE AND HEALTHY EDUCATION, LLC you acknowledge that you have read, understand and agree to the following cancellation, rescheduling and refund policy:
Individuals enrolled in a scheduled class, workshop, or exam and do not contact us to cancel within 48 hours prior to the class, or fail to appear will not receive a refund.
Please contact SAFE AND HEALTHY EDUCATION, LLC via email or telephone 48 hours before the scheduled start time of your class. We will issue a refund of any funds minus a $10 reschedule or cancellation fee. No credit will be given to “No Shows” or for cancellation/reschedules inside the 48 hours before a course. The ‘Time Stamp” of your email and or voice message left with us will be the official time of record that will be used. However, you will be given the opportunity to enroll in the next scheduled class only.
No Refunds will be given for textbooks or answer sheets. If participants are unsuccessful passing a course no refund or credit will apply.
Important note: SAFE AND HEALTHY EDUCATION, LLC shall not be held responsible for any costs or damages in which the client may suffer as a result of cancelling or rescheduling a class.
Enrolling In The Wrong Class If you register for a course and it ends up being the wrong course for which you need, SAFE AND HEALTHY EDUCATION is not responsible for the error. No refund, reschedule or credit will be given to the student if they show up to a course and find out they registered for the wrong course. If the student attends any portion of a course there will be no refund, reschedule, credit or partial refund allowed. Tardiness Policy Individuals who arrive more than 25 minutes late for a standard course will not be allowed to enter the class, this is very disruptive to the class. If you are more than 25 minutes late we will allow a 1 time 50% credit of the amount paid for the course (Excludes Service Fee) to be applied towards another course. Credit must be used within 30 days or it will be forfeited SAFE AND HEALTHY EDUCATION, LLC The credit is good for the original course participant only.
We apologize for any inconvenience this may have caused you, SAFE AND HEALTHY EDUCATION, LLC has reserved the seat for you as promised by your completed payment and has fulfilled our obligation by being prepared to conduct the course.
Replacement Card If you need a replacement card for any reason a fee of $20 will be charged.
Return Check Fee $30